Return Policy

The policy below applies to dehumidifiers, air movers,air scrubbers,dehumidifier accessories only
 
To return a AlorAir product, the period of return is limited to 30 days( for finished goods)/ 60days(for parts) from the date of purchase from AlorAir website or our local distributors. Returns are not allowed on consumable or discontinued products. The return policy includes Returns, Refunds and Exchanges, three parts listed below:
 
 
Returns:
You have to provide us with proof of purchase and product serial number, then we can advance your return process.
 
We will inspect the product for free and contact you within 4 days after we received the returned products.  
 
If the damage cause is within the scope of warranty( please refer to Warranty/Warranty Registration), we will repair or replace the product, at our election;
 
If we do not discover a defect or the defect cause is not within the scope of warranty, then the product will be repaired or replaced only at your request and at your expense. Above 2 conditions, shipping costs have to be taken by purchaser. 
 
The product must be in the same condition that you received it. 
 
Your product must be in the original packaging.
 
 
Refund:
If a purchaser wants to cancel the order which is agreed by our staff by negotiation, we will initiate a refund to your original payment way.
 
Your refund could take up to 10 days to show on your statement (this may vary depending on your payment provider).
 
 
Exchange:
If a purchaser wants to exchange products bought from AlorAir website or our distributor to another one, we would help you with it. This is only limited within 30 days when you purchased the product. Extra product expenses will be refund to you. Purchaser have to burden the shipping fee.
 
The product must be in the same condition that you received it. 
 
Your product must be in the original packaging.
 
 
Returns Address:
 
Alorair Solutions INC.
 
E-mail: Sales@alorair.com
 
Warehouse/Product Exhibition Center
Add: 16300 Shoemaker Ave,Cerritos,CA90703
Tel: 888-990-7469
 
 

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