Service FAQ

How do dehumidifiers work?
 Dehumidifiers extract moisture from air and place it into a cool and heat exchanger which can first transform the air to vapor by heating. And then make vapor condense on the condensing tube. At last, the condensate water is take away by the draining duct.
My dehumidifier doesn't work, what can I do?
1). Check the temperature range and make sure the plug has been inserted rightly.
2).Visit www.alorairsolutions.com and enter Free Registration FAQ system to register your questions. Our service department will contact you and provide the solution immediately.
3). You can also send an e-mail to AlorAir Service Department by the address sales@alorair.com for more information. Or you can contact local distributor or AlorAir Service Department at 888-990-7469 for more information
What should I do with the loud noise when the unit functions?
Firstly, make sure the unit is functioning on the flat and firm ground. Secondly, check the filter mesh to make sure it is not jammed. If the filter mesh is jammed, please take it out and clean.
I'm getting some kind of readout code on my control panel. Where can I find a list of error codes?
Error codes can been found from the owners' manual (also available at www.alorairsolutions.com under Product resources, Manuals). For other doubts, please give us a call at 888-990-7469 .
What is the service life of the AlorAir dehumidifier?
The unit's service life can be 8 years or more in many other cases.
What safety certifications (CE, ETL, CSA, etc) do AlorAir products carry?
Some of our models carry the ETL, CE and Energy Star certification.
Where can I find manual for my AlorAir equipment?
You can find printable manual on our website. If you are unable to download it, contact the AlorAir Service Department at 888-990-7469. We can fax or email you a replacement at no charge.
Are there any critical points for dehumidifier storage in winter?
Before storing dehumidifiers in winter, make sure all the water is drained out from the unit. Additionally, make sure that water in drain tube has been drained out to prevent cracking. The units are not weatherized, so they can't be placed outside.
Where can I get my AlorAir product serviced?
Most often your unit can be serviced by a certified HVAC technician; you can also deliver the unit back to us for service. Please call us at 888-990-7469 to know how to begin the process.
What is AlorAir's return policy?
Please refer to AlorAir's return policy at website www.alorairsolutions.com.
How should I ship my equipment?
We recommend shipping the unit by FedEx Express Saver.

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